DOUGLAS W. LAVIN

31 South Main Street

North Brookfield, MA  01535

Home:  508-867-7188

E-mail: dwlavin@msn.com

                                                                                                                                    

 

ACCOMPLISHMENTS

Reduced inventory time in warehouse by 50%

Lowered service call load and downtime by utilizing telephone troubleshooting

Dedicated to reducing parts cost by harvesting needed parts from used units

Meticulous in maintaining shop inventory of both parts and accessories

Configured warehouse for more efficient workflow

 

TECHNICAL SKILLS AND TRAINING

Trained in Microsoft Office Suite

Dealer Certifications in Canon, Ricoh and Konica Minolta copiers

Dealer Trained in Muratec copiers

CompTIA A+ Certified (PC Repair)

Class A Commercial Drivers License

 

PROFESSIONAL EXPERIENCE

Blackstone Valley Office Systems, Lincoln, RI                                                                                    2007-2010

Warehouse Manager/Shop Technician                                                                                                                2008-2010

¨  Preformed initial set-up and programming for all outgoing equipment.

¨  Assisted field technicians with troubleshooting via telephone, for major equipment issues.

¨  Resolved customer’s minor equipment issues on site and by telephone.

¨  Dismantled incoming equipment, in order to salvage all serviceable parts.

Technician                                                                                                                                                          2007-2008

¨  Performed both preventative and emergency maintenance on analog and digital copier units, facsimiles, shredders, and typewriters.

¨  Provided customer support both on site and via telephone, in order to maximize productivity and minimize equipment down time.

¨  Oversaw inventory that included ordering and maintaining parts for all units serviced.

¨  Trained customers and sales personnel as needed.

 

IKON Office Solutions, Quincy, MA                                                                                                  1999-2007

Certified Customer Service Technician

¨  Preformed diagnostic and preventative maintenance service calls.

¨  Utilized time management skills, in order to prioritize service calls throughout Eastern Massachusetts.

¨  Documented all service calls, parts inventory, and sales leads.

 

Alpha Technologies, Akron, OH                                                                                                                1985-1999

Field Service Engineer

¨  Prioritized preventative maintenance, service calls, and emergency repairs for more than 150 accounts that covered 8 states.

¨  Installed data acquisition software and performed calibration procedures on Rubber Process Analyzers, Advanced Polymer Analyzers, Moving Die Rheometers, Oscillating Disk Rheometers, Viscometers, and Tensile Testers.

¨  Conducted training in the operation, maintenance, and application of test instrumentation / software.

 

EDUCATION

Quinsigamond Community College, Worcester, MA

¨ Courses-Electronics Technology and Computer Information Systems